Avaya Unified Messaging

Avaya Unified Messaging is a unified messaging service provider. This is the number company in terms of revenues and shipments of unified messaging mailboxes and in total messaging revenues for the entire year of 2006, making Avaya Inc. a global leader in business communications applications. Avaya has 27.1 of the North American market share in total messaging revenues, including standalone voice and unified messaging. Unified messaging is a relatively new concept that involves having a single access point for all types of messages - voice, fax and email. Users can check their inbox using a variety of devices - including a PC, mobile phone.

Stuart Wells who is a senior vice president and president, Avaya Global Communications Solutions says that "Migrating to a unified messaging solution is one of the easier, more cost-effective steps a company can take on the road to unified communications. Avaya's leadership in unified messaging and IP Telephony provides companies with a firm, flexible foundation on which to build their unified communications strategy and ultimately, evolve to Intelligent Communications." Unified Messenger is a software suit which acts as a catch-all for your IM needs.

Cisco and Microsoft's entry into the unified messaging market, caused some restructuring and reorganization within Avaya that turned out to the one of the things that's happened to the enterprise communications. Avaya made some really positive and ground breaking changes. Here is how the president of product and services marketing in Avaya - Martyn Lambert explains the situation: "So we've been looking at what the market has done and what competitors have done, and looking at where we were and deciding how should we respond to the way the market has moved." The big difference is that Avaya decided to target users with different levels of communications needs, by putting all of their communication software into four different categories.

The basic-level Avaya calls "essential edition" contains telephony, messaging and basic conferencing. The high-end "professional" edition features things like high-definition video conferencing and voice access to messages and applications. "Standard" and "Advanced" editions add extra capabilites like access from mobile phone.

The Avaya Extension to Cellular component transparently bridges calls received by an Avaya Communications Server to ANY mobile phone regardless of location or wireless service provider. It can be activated or deactivated from an Avaya desktop phone or remotely from the user's mobile phone. This guarantees that you will never miss calls, emails or instant messages. IP Telephony Softphone for Windows Mobile 5 extends the value of IP Softphone to mobile Pocket PC devices within office locations. This software provides Avaya Communication Manager capabilities to support mobile workers over the wireless LAN network. Capabilities such as managing multiple call appearances, setting up conference calls, call transfers, and directory dialing are all available via an intuitive interface.

Avaya one-X Mobile Edition is a family of client software that transforms leading mobile devices into an office deskphone. This allows mobile employees to easily access powerful features such as multi-party conference calling, call transfer, call coverage, abbreviated dialing and more.

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Voicemail services can improve productivity, give your business a professional image, enhance customer relations, and make ordering products and services quicker and more efficient.

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