VoIP Pbx
The VoIP Pbx consists of a set of external phone lines, a unified messaging server system that manages call switching, and a set of internal phone lines. In typical telephone systems, Pbx stands for private branch exchange and it's the switching system that manages callas between internal and local users. In the context of Voice Over IP, Pbx has a much broader meaning, because it has additional functionalities. The VoIP unified messaging system is can be re-programmed and can perform advanced functions, like automatic call conferencing, click-to-call, log calls and more.
The Voip Pbx is no more than a software application running on the server. It can come as an additional software that you can install to your existing server, or it can be preconfigured software on a server. Any IP telephony system with three or more lines needs a switch in order to allow internal calling and switching between users and be able to support more advanced features like call forwarding, conferencing, voicemails. Figures show that a VoIP Pbx become financial feasible if there are at least 5 users.
A VoIP pbx system must be able to manage extensions, allow for the addition of new extensions, remove ones that are no longer needed, and everything should be available to the system admin from a web-based control panel. You can have an auto attendant setup to take incoming calls by providing callers with different extensions or other pre-recorded information. The IP Pbx should also be able to handle an almost infinite number of voicemail and voice mailboxes, with extra features like auto call recording of all incoming and outgoing phone conversations. Call forwarding must be supported. The VoIP PBX can route incoming calls to the appropriate person even if the caller doesn't know the extension. This feature allows for either first or last name directory look up. In-bound callers may quickly route their call to the appropriate person if they know the correct extension number. If the system has a group of agents and of them is not available, the VoIP PBX can route the call to the next available agent in the group or department. It can include call queue management when all agents are busy, "sold on hold," and caller opt-out of queue option.
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Security in VoIP messaging shouldn't be overlooked. The VoIP PBX provides security by assigning each user a Personal Identification Number (PIN). Users can enter the web interface with their password and PIN and manage their voice mail messages through the Internet. Each voice mail message has the CallerID information, date and time of the message, text notations associated with the message, and the message duration. The leading VoIP pbx manufacturers are Avaya, Alcatel, Cisco, Mitel, Nortel, Pingtel, Digium, Siemens and Talkswitch |
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